Receptionist

Job Title: Receptionist

Department: Front Office
Reporting To: Hotel Manager

Job Summary

The Receptionist is responsible for managing the hotel front desk, welcoming guests, handling check-ins and check-outs, attending phone calls, and ensuring a smooth and professional guest experience. The role is critical in representing the hotel’s brand and maintaining operational coordination between guests and hotel staff.

Key Responsibilities

Front Desk Operations

• Greet guests professionally and assist with check-in and check-out procedures

• Handle room availability inquiries and guest requests

• Manage guest registration and documentation

• Issue room keys and provide basic hotel information

Guest Services

• Address guest queries, requests, and complaints courteously

• Coordinate with housekeeping, maintenance, and management for guest needs

• Ensure a positive and comfortable guest experience

Communication & Coordination

• Answer incoming calls and redirect them appropriately

• Maintain communication with hotel departments for daily operations

• Handle walk-in and phone inquiries professionally

System & Record Management

• Update guest details in CRM / hotel management software

• Maintain daily check-in, check-out, and occupancy records

• Assist in basic billing and invoice coordination (if required)

Administrative Duties

• Maintain front desk cleanliness and organisation

• Prepare basic daily reports for management

• Support hotel management with assigned administrative tasks

Skills & Requirements

• Good communication skills (Hindi & English preferred)

• Basic computer knowledge (CRM / billing software)

• Professional appearance and customer-friendly attitude

• Ability to handle guests calmly and efficiently

• Willingness to work assigned shifts

Experience & Qualification

• Minimum qualification: Graduate preferred

• Experience in hotel front office or customer service preferred

• Freshers may be considered

Working Hours

• As per assigned shift schedule

• Rotational shifts applicable (day / night)

Performance Indicators (KPIs)

• Guest satisfaction and feedback

• Accuracy of records and data entry

• Professional conduct and communication

• Timely handling of guest requests

• It is a Full Time Receptionist job for candidates with 6 months - 5 years of experience.