Receptionist

Job Title: Receptionist

Company Name: The Pencil With Purpose

Job Purpose:

The Pencil With Purpose is a Child Development Centre dedicated to supporting children with developmental delays and special needs. We are looking for a compassionate, responsible, and organised Receptionist who can be the first point of contact for children and their parents.

The Receptionist will be responsible for managing calls, scheduling appointments, maintaining patient records, coordinating with therapists, and handling day-to-day front desk activities. The ideal candidate should have a patient, empathetic, and child-friendly approach and understand the importance of creating a welcoming and supportive environment for children and their families.

Key Responsibilities:

• Welcome children, parents, and caregivers in a warm and professional manner.

• Attend incoming calls and respond to parents' enquiries regarding appointments and centre services.

• Schedule, reschedule, and cancel appointments as required.

• Maintain daily appointment schedules and coordinate with therapists.

• Maintain accurate and updated patient records and documentation.

• Manage registration forms, therapy schedules, attendance, and other relevant records.

• Maintain confidentiality of children's and families' personal information.

• Coordinate communication between parents, therapists, and the centre team.

• Provide appointment reminders and follow-up communication when required.

• Maintain an organised and welcoming reception area.

• Assist with basic billing, payment records, receipts, and administrative tasks.

• Ensure smooth patient flow and minimise scheduling conflicts.

• Handle parents and children with patience, empathy, and sensitivity.

• Support the centre team with other administrative responsibilities when required.

Required Skills and Qualities:

• Excellent communication and interpersonal skills.

• Polite, patient, empathetic, and child-friendly personality.

• Good organisational and time-management skills.

• Basic computer knowledge and ability to maintain digital and physical records.

• Ability to manage multiple calls and appointments efficiently.

• Good coordination and teamwork skills.

• Responsible and professional approach towards work.

• Ability to maintain confidentiality.

• Prior experience in a clinic, hospital, child development centre, therapy centre, school, or front-desk role will be an advantage.

Why This Role Matters:

At The Pencil With Purpose, the receptionist is not just responsible for managing the front desk. The role is an important part of creating a comfortable and supportive experience for children and their families. Every interaction with a parent or child should reflect patience, understanding, respect, and care.

• It is a Full Time Receptionist job for candidates with 6 months - 2 years of experience.