Core responsibilities
Visitor management: Greet and check in clients and visitors, answer their questions, and direct them to the correct person or department.
Communication: Answer and direct telephone calls, take messages, and handle incoming and outgoing mail and email correspondence.
Scheduling and coordination: Schedule and confirm appointments, manage calendars, and organize meetings and travel arrangements.
Administrative support: Perform general office tasks including data entry, filing, photocopying, and faxing.
Office maintenance: Keep the reception area clean, organized, and presentable, and maintain an inventory of office supplies.
Key skills and qualifications
Customer service: Strong interpersonal and communication skills to provide a welcoming and helpful environment for visitors.
Organization: Ability to multitask, manage schedules, and maintain an organized workspace.
Technical proficiency: Familiarity with computers, administrative procedures, and office equipment.
Education: A high school diploma or equivalent is typically required. On-the-job training is common, though some employers may prefer certifications or a college degree, notes foundit and Indeed.