Receptionist

Job Title: Front Desk Executive

Location: Ahmedabad (Work From Office)

Experience: 1–3 Years (Minimum 1 year of hospital experience)

Education: Graduate (Any Discipline)

Budget: ₹25,000 per month

Shift: 10:00 AM – 7:00 PM

Skills Required

• Excellent communication and interpersonal skills

• Experience in OPD/IPD billing (Mandatory)

• Good patient handling and customer service skills

• Knowledge of patient registration and appointment scheduling

• Basic computer skills and hospital management software

• Strong coordination and multitasking abilities

• Good documentation and record management skills

• Ability to handle patient queries professionally

• Positive attitude with attention to detail

Roles & Responsibilities

• Welcome and assist patients and visitors at the reception.

• Register patients and maintain accurate patient records.

• Manage OPD/IPD billing, payment collection, and receipt generation.

• Schedule and coordinate patient appointments with doctors.

• Coordinate with doctors, nursing staff, and other departments for smooth patient flow.

• Answer phone calls and respond to patient inquiries professionally.

• Maintain front desk records, billing documents, and daily reports.

• Ensure a smooth and pleasant patient experience at the reception.

• Handle patient complaints politely and escalate issues when required.

• Follow hospital policies, SOPs, and maintain confidentiality of patient information.

Key Performance Indicators (KPIs)

• Patient satisfaction at the front desk

• Accuracy of OPD/IPD billing and payment collection

• Timely patient registration and appointment management

• Documentation accuracy and record maintenance

• Effective coordination with hospital departments

• Professional handling of patient queries and complaints

About the Hospital

The hospital is a NABH-certified healthcare facility established in 2021, specializing in oncology (cancer care) services. With three branches across Ahmedabad at Paldi, Naroda, and Nikol, the hospital is committed to providing comprehensive, patient-centric cancer care while maintaining the highest standards of clinical excellence, safety, and quality.

• It is a Full Time Receptionist job for candidates with 1 - 5 years of experience.