The receptionist is the first point of contact for the organization, responsible for handling front office reception duties, including greeting guests, handling company inquiries, and sorting and distributing mail. The role also includes administrative support functions such as recordkeeping, managing courier and housekeeping services, maintaining attendance records, and coordinating with different departments.
Key Responsibilities:
Front Desk Management:
Greet visitors and guests professionally and direct them to the appropriate person or department.
Maintain a clean and organized reception area.
Maintain a visitor logbook with security.
Courier and Mail Handling:
Manage all incoming and outgoing couriers and postal mail.
Maintain a courier register and track dispatches to ensure delivery.
Handle first aid box replenishment and ensure required items are available.
Attendance & Leave Record Management:
Maintain attendance, leave, and OD (on duty) slip records.
Submit attendance and OT data to HR on a monthly basis.
Hospitality & Employee Support:
Arrange refreshments, food, and accommodation for guests, trainees, and factory employees as required.
Stationery & Housekeeping Oversight:
Keep inventory of office stationery and housekeeping materials.
Coordinate with vendors to replenish stock based on requirements.
New Joiner Record Maintenance & Formalities
Maintain a checklist to ensure all required formalities are completed.
Records: System-based records, joining form files, document checklists.
Communication & Coordination:
Handle telephone calls, emails, and other forms of communication efficiently.
Relay messages promptly and coordinate with internal departments.
Required Skills & Qualifications:
Graduate in any discipline (preferred)
Minimum 1–3 years of experience in administrative or receptionist roles
Proficient in MS Office (Word, Excel, Outlook)
Good written and verbal communication skills
Ability to multitask and prioritize responsibilities
Polite, well-mannered, and customer-service oriented