Receptionist

Position Title: Helpdesk

Reports To : Unit Manager / Site Manager

Location: Rajgurunagar

Role Description: Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Key Responsibilities

·         respond to requests for technical assistance in person, via phone, chat or email

·         diagnose and resolve technical hardware and software issues

·         research questions using available information resources

·         advise user on appropriate action

·         follow standard help desk procedures

·         log all help desk interactions

·         administer help desk software

·         follow up with customers and users to ensure complete resolution of issues

·         redirect problems to correct resource

·         identify and escalate situations requiring urgent attention

·         track and route problems and requests and document resolutions

·         prepare activity reports

·         inform management of recurring problems

·         stay current with system information, changes and updates

·         help update training manuals for new and revised software and hardware

Qualifications:

·         Bachelors degree preferred

·         working knowledge of fundamental operations of relevant software, hardware and other equipment

·         knowledge of relevant call tracking applications

·         knowledge and experience of customer service practices

·         related experience and training in troubleshooting and providing help desk support

Key Competencies

·         oral and written communication skills

·         learning skills

·         customer service orientation

·         problem analysis

·         problem-solving

·         adaptability

·         team interaction

·         planning and organizing

·         attention to detail

·         stress tolerance

• It is a Full Time Receptionist job for candidates with 0 - 2 years of experience.