Receptionist

About the Role

We are hiring Receptionist Support to handle outbound calls for overdue payments. The role requires confident communication, negotiation ability, and a professional approach while interacting with delinquent customers.

Key Responsibilities

• Make outbound calls to customers with overdue payments in hard collection buckets.

• Negotiate repayment plans and settlement offers with delinquent customers.

• Persuade and motivate customers to clear outstanding dues while maintaining professionalism.

• Handle escalated or difficult customer interactions with confidence and persistence.

• Accurately record and update customer interactions and payment commitments in the system.

• Coordinate with the team leader to achieve daily, weekly, and monthly collection targets.

• Escalate non-responsive or critical cases to the next level for further action.

• Maintain compliance with all company policies, standard operating procedures, and regulatory guidelines.

Requirements

• Excellent verbal communication and convincing skills

• Confident personality with the ability to handle pressure and objections

• Basic computer skills

• Target-driven and result-oriented approach

• It is a Full Time Receptionist job for candidates with 0 - 2 years of experience.