Receptionist

Job Description (JD) – Receptionist

Position: Receptionist
Department: Administration / Front Office
Location: Office / Facility
Reports To: Admin Manager / HR Manager

Job Summary

The Receptionist is responsible for managing the front desk area, welcoming visitors, handling incoming calls, and providing administrative support to ensure smooth office operations. The role requires good communication skills, professional behavior, and the ability to handle guests efficiently.

Key Responsibilities

1. Front Desk Management

   • Welcome and greet visitors, clients, and employees in a professional manner.

   • Maintain the reception area in a clean and organized condition.

   • Register visitor entries and issue visitor passes as per company policy.

2. Call Handling

   • Answer incoming phone calls and transfer them to the appropriate departments.

   • Take and relay messages accurately and promptly.

3. Visitor & Guest Handling

   • Coordinate with concerned departments for visitor meetings.

   • Ensure proper hospitality for guests and high-profile visitors.

4. Administrative Support

   • Maintain records such as visitor registers, courier records, and call logs.

   • Handle incoming and outgoing courier, parcels, and documents.

   • Assist in arranging meeting rooms and conference facilities.

5. Coordination

   • Coordinate with housekeeping for reception area cleanliness.

   • Inform concerned staff about arriving visitors or scheduled meetings.

6. Office Support

   • Support admin tasks like stationery management and basic documentation.

   • Assist in organising office events or meetings when required.

Required Skills

• Good communication and interpersonal skills

• Basic computer knowledge (MS Office, Email handling)

• Professional appearance and behaviour

• Ability to multitask and manage front desk operations efficiently

Qualification

• Minimum Graduate

Experience

• 0-1 years experience as a receptionist or front office executive (hotel or corporate office preferred)

• It is a Full Time Receptionist job for candidates with 6 months - 1 years of experience.