1. Giving Appointments - Offline & Online.
2. Attending Phone Calls (Customer queries) & Maintaining Call Log Register
3. Registration of New Patients & getting General Consent filled
4. Attending patients on respective floors - guiding them to doctor's room
5. Preparing bills on OPD Basis
6. Cash Settlement - Maintaining OPD Register & Handing over to Accounts
7. Taking Patient Feedbacks
8. Coordination with their own team members, PCPNDT Team, Lab staff, Nursing, MRD etc.
9. Giving & Taking Handover and writing it in the Handover Register
10. Collecting data on Waiting Time (Quality Indicator)
11. Managing Case papers
12. Sharing the daily report in the format shared
13. Night shift FO Team member - Scanning of Papers of attended patients, upload & QC Putting the papers back in the correct file after scanning
14. Collecting data for various processes - Scan data, EDD, Drop Out ratio, No Show, Feedbacks etc.
Attending departmental & organizational trainings & maintaining your individual training card