Key Responsibilities
· Welcome and assist visitors, clients, and guests in a professional and courteous manner.
· Manage the reception area and maintain a positive first impression of the organization.
· Handle incoming and outgoing telephone calls and direct them to the appropriate departments.
· Maintain visitor records and issue visitor passes in accordance with company policies.
· Receive, sort, and distribute incoming mail, courier deliveries, and packages.
· Coordinate meeting room bookings and visitor appointments.
· Maintain office registers, contact directories, and front office records.
· Assist with travel arrangements, courier services, and administrative tasks as required.
· Monitor office supplies and coordinate timely replenishment.
· Support HR and Administration teams with documentation and employee coordination activities.
· Handle customer inquiries and provide accurate information regarding company services and departments.
· Ensure the reception and waiting areas are clean, organized, and presentable at all times.
· Regularly inspect conference rooms to ensure cleanliness, proper setup, and readiness for meetings.
· Monitor office infrastructure, equipment, furniture, and facilities to ensure they are functioning properly.
· Identify and promptly report any maintenance, housekeeping, safety, or infrastructure-related issues for corrective action.
· Coordinate with housekeeping, maintenance, and administration teams to resolve facility-related concerns.
· Conduct routine inspections of common areas and office facilities to maintain workplace standards.