Property Manager

HOSTEL MANAGER – PREMIUM STUDENT HOUSING

Location: Pune, Maharashtra

Company: Homversity

ABOUT HOMVERSITY

Homversity is a premium student and young professional accommodation company focused on delivering high-quality living experiences through hospitality, technology, and community-driven operations. We are looking for an energetic and customer-focused Hostel Manager to oversee our Pune property.

JOB SUMMARY

The Hostel Manager will be responsible for the complete day-to-day operations of the hostel, ensuring an exceptional resident experience while driving occupancy through lead management and sales. This role requires a strong hospitality mindset, operational excellence, and the ability to build lasting relationships with students and parents.

KEY RESPONSIBILITIES

Operations & Administration

• Manage the complete day-to-day operations of the hostel.

• Ensure smooth functioning of housekeeping, maintenance, security, laundry, and food services.

• Maintain high standards of cleanliness, hygiene, and safety across the property.

• Handle resident check-ins, check-outs, room allocations, and documentation.

• Resolve resident complaints promptly and professionally.

• Monitor inventory, vendor performance, and operational expenses.

• Ensure strict adherence to company SOPs and service standards.

• Prepare daily, weekly, and monthly operational reports.

Sales & Lead Generation

• Handle all inbound enquiries through calls, WhatsApp, walk-ins, and online platforms.

• Conduct hostel tours and convert prospective residents into confirmed bookings.

• Follow up with leads until closure.

• Build relationships with nearby colleges, coaching institutes, and corporate offices for referrals.

• Plan and execute local marketing activities to improve occupancy.

• Achieve monthly occupancy and revenue targets.

Resident Experience

• Deliver exceptional customer service to students and parents.

• Organize community engagement activities and resident events.

• Build a welcoming, safe, and premium living environment.

• Maintain high resident satisfaction and retention.

Team Management

• Supervise housekeeping, maintenance, kitchen, and security staff.

• Allocate daily tasks and monitor performance.

• Train the team on hospitality standards and customer service.

• Ensure discipline and operational efficiency across all departments.

REQUIRED QUALIFICATIONS & SKILLS

Qualifications

• Bachelor's degree in Hotel Management, Hospitality, Business Administration, or a related field.

• Minimum 3–5 years of experience in premium hospitality, hotels, serviced apartments, premium PGs, co-living spaces, or student accommodation.

• Prior experience managing property operations is mandatory.

Core Skills

• Excellent communication and interpersonal skills.

• Fluency in English, Hindi, and Marathi (spoken and written).

• Strong leadership and people management abilities.

• Sales-oriented with proven lead conversion skills.

• Customer-first attitude with exceptional problem-solving capabilities.

• Professional grooming and well-mannered personality.

• Ability to work independently and make critical operational decisions.

• Good knowledge of Microsoft Excel, Google Workspace, and CRM tools.

• Comfortable using property management software and digital communication platforms.

PREFERRED EXPERIENCE

Candidates with prior experience in the following sectors will be given preference:

• Premium Hotels

• Student Housing

• Co-living Spaces

• Luxury PGs

• Serviced Apartments

• Hospitality Operations

KEY PERFORMANCE INDICATORS (KPIs)

• Monthly Occupancy Rate

• Lead-to-Booking Conversion Rate

• Resident Satisfaction Score

• Complaint Resolution Time

• Revenue Achievement

• Operational Compliance

• Staff Performance & Productivity

• Property Cleanliness & Maintenance Standards

WHAT WE OFFER

• Competitive salary with attractive performance incentives.

• Career growth opportunities in a rapidly expanding company.

• Dynamic and entrepreneurial work environment.

• Opportunity to lead one of Pune's premium student accommodation properties.

HOW TO APPLY

If you are passionate about hospitality, operations, and customer experience, and enjoy leading teams while driving business growth, we would love to hear from you.

• It is a Full Time Receptionist job for candidates with 2 - 5 years of experience.