We are looking for an energetic, responsible, and customer-friendly Floor Supervisor to manage daily operations at Fun Orbbit. The role involves handling walk-in customers, managing birthday party enquiries, and overseeing the play area to ensure a fun and safe experience for kids and parents.
🎯 Key Responsibilities
🧸 Floor Management
• Supervise kids’ play area and ensure safety & cleanliness at all times
• Monitor activities and assist children/parents when required
• Coordinate with staff for smooth operations
🎂 Birthday Party Enquiries & Sales
• Handle walk-in and phone enquiries for birthday parties
• Explain packages, pricing, and offers clearly to customers
• Convert enquiries into bookings and achieve sales targets
• Maintain proper follow-ups with interested customers
💰 Sales Counter Handling
• Manage billing, entry tickets, and payment collection
• Maintain daily sales records and basic reporting
• Upsell add-ons like decorations, arcade credits, etc.
😊 Customer Experience
• Greet customers warmly and ensure a positive experience
• Handle complaints or issues politely and efficiently
• Build good relationships with parents for repeat visit
👤 Requirements
• Good communication & interpersonal skills
• Basic sales and customer handling experience preferred
• Energetic, patient, and friendly with kids
• Ability to multitask and manage peak hours
• Basic knowledge of billing/handling cash
🎈 What We Offer
• Fun and lively work environment 🎉
• Growth opportunities in events & sales💰
⏰ Working Hours
• Flexible shifts (including weekends & holidays)