Greet and welcome guests upon arrival with a positive attitude.
Handle check-in and check-out procedures efficiently.
Manage room reservations through phone, email, and online booking platforms.
Answer inquiries regarding hotel services, room availability, rates, and local attractions.
Handle guest complaints and resolve issues promptly and professionally.
Coordinate with housekeeping and maintenance teams to ensure room readiness.
Maintain accurate records of bookings, payments, and guest details.
Process payments, issue invoices, and maintain cash and billing records.
Ensure the reception area is clean, organized, and presentable at all times.
Follow hotel policies and maintain confidentiality of guest information.