Hotel Receptionist

The Hotel Receptionist is the first point of contact for guests. The role involves welcoming guests, managing reservations, handling check-in/check-out procedures, answering queries, and ensuring excellent customer service throughout the guest’s stay.

Key Responsibilities

Guest Services

• Greet guests warmly as they enter the hotel.

• Handle check-in and check-out procedures efficiently.

• Provide information about hotel facilities, services, and local attractions.

• Manage guest complaints and resolve issues promptly and professionally.

• Ensure guest satisfaction and maintain high service standards.

Reservations & Communication

• Manage room bookings via phone, email, online portals, and walk-ins.

• Update reservation systems with accuracy.

• Answer calls professionally and assist with queries.

• Coordinate with housekeeping for room status updates.

Front Desk Operations

• Maintain front desk area in a tidy and organized manner.

• Handle billing, payments, and maintain cash float.

• Prepare daily reports (arrival list, departure list, occupancy reports).

• Issue room keys and maintain security protocols.

Coordination

• Liaise with housekeeping, F&B, and maintenance for guest requirements.

• Inform relevant departments about VIP arrivals and special requests.

Skills & Requirements

• Minimum 1–2 years of experience in the hotel industry (Front Office preferred).

• Excellent communication skills (English & Hindi; local language preferred).

• Knowledge of PMS/Hotel software (e.g., IDS, Opera, Cloud PMS).

• Pleasant personality, courteous behavior, and grooming standards.

• Ability to multitask and work under pressure.

• Basic computer knowledge (MS Office, email handling).

• Flexible to work in shifts, weekends, and holidays.

Education

• Graduate or Diploma in Hospitality Management preferred.

Work Environment

• Front desk area with continuous guest interaction.

• Requires standing for long hours.

• Shift-based responsibilities.

• It is a Full Time Receptionist job for candidates with 6 months - 6+ years Experience.