The Hotel Receptionist is the first point of contact for guests and plays a key role in delivering exceptional customer service. This position is responsible for managing guest check-ins and check-outs, handling reservations, answering inquiries, and ensuring a pleasant experience throughout the guest's stay.
Greet guests warmly upon arrival and assist with check-in/check-out procedures
Manage room reservations via phone, email, or booking systems (e.g., Opera, Cloudbeds)
Handle payments and issue receipts and invoices
Provide accurate information about the hotel, services, local attractions, and transportation
Respond to guest complaints and requests efficiently and professionally
Maintain accurate records of bookings, guest information, and financial transactions
Coordinate with housekeeping and other departments to ensure timely service
Answer incoming calls and route them appropriately
Maintain a tidy and professional front desk area
Uphold the hotel’s standards of service and appearance at all times