Helpdesk Executive (Office)

Job Summary:

We are seeking a proactive and customer-oriented IT Helpdesk Executive to provide technical support and assistance to end-users across the organization. The ideal candidate will resolve technical issues, answer queries on hardware/software, and ensure smooth day-to-day IT operations.

Key Responsibilities:

• Provide first-level support via phone, email, chat, or in-person to internal users.

• Troubleshoot and resolve hardware, software, and networking issues.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Manage user accounts, passwords, and access rights in Active Directory and other systems.

• Log and track all incidents and service requests using the IT ticketing system.

• Escalate unresolved issues to higher-level IT support or vendors as necessary.

• Perform routine maintenance, software updates, and patch management.

• Support remote users and troubleshoot VPN, email, and connectivity issues.

• Document solutions, processes, and FAQs to build an internal knowledge base.

• Maintain IT asset inventory and ensure compliance with company policies.

Eligibility:-

3 years Engineering Diploma in (Computer science/IT/Electr onics) with one year of Working Experience

or

Graduate with Certification in computers/ IT (minimum Six months) with minimum three years of experience.

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.

More about this Helpdesk Executive (Office) job

1. What is the eligibility criteria to apply for this Helpdesk Executive (Office) job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹22000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job will have 6 working days.
4. Are there any charges applicable while applying or joining this Helpdesk Executive (Office) job?
   Ans: No, there is no fee applicable for applying this Helpdesk Executive (Office) job and during the employment with the company, i.e., RAYGAIN TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Helpdesk Executive (Office) role?
   Ans: There is an immediate opening of 2 Helpdesk Executive (Office) at RAYGAIN TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Helpdesk Executive (Office) job?
   Ans: This Helpdesk Executive (Office) job has 09:00 AM - 06:00 PM timing.