Receptionist Front Office/Sales Executive

Job Summary
Are you someone who loves interacting with people and wants a career with real growth potential? At YKBI Pilates, you'll be part of a dynamic team that helps clients transform their lives through fitness and wellness. Along with a competitive salary and incentives, you'll gain exposure to sales, communication, and leadership skills that can accelerate your career. Join us if you're ready to learn, grow, and make an impact every day.

Position: Front Desk & Sales Executive

Job Location: Mumbai- Central Matunga

Responsibilities and Duties

Front Desk Management:

• Handle Studio’s WhatsApp and reply to the client’s messages promptly.

• Welcome and greet the clients / inquiries as soon as they enter the studio.

• Manage stationery and coordinate with stationery vendors.

• Coordination with Different Stake holders

• Update Client’s details like payment, health history, progress etc.

Revenue Management:

• Ensure timely dispatch of renewal and payment reminders to clients

• Connect With the leads of studio memberships.

• Follow up with inquiries from digital channels, referrals, and marketing campaigns.

• Effectively communicate Session details, membership plans, and pricing.

• Track lead conversions and update CRM systems or lead trackers regularly

Client Servicing:

• Maintaining the receipt sheet and share with the concerned managers.

• Ensure proper client scheduling.

• Update clients about their next schedules or change in their schedule due to leaves of trainers.

• Update clients for closure days of studio in advance

• Put birthday wishes for client on noticeboard.

• Send birthday greetings and festival greetings to clients.

• Handle incoming inquiries and maintain data for the same.

• Explain clients regarding terms and conditions of studio.

• Other activities to help and assist clients as and when required.

House Keeping & Studio Management:

• Handling housekeeping team

• Ensure cleanliness in the Studio.

• Do round up in entire studio at regular intervals and make sure everything is in place.

• Coordinate with vendors for maintenance of Equipment, AC, electronic appliances, carpentry work, plumbing work etc.

• Ensure equipment maintenance on regular intervals or as and when required.

Required Experience, Skills and Qualifications

• Excellent Communication Skills

• Minimum 6 month of experience in customer service or Sales.

• Basic Computer Knowledge

• Max. Age up to 35 years

This job can be searched as Front Desk Executive, Receptionist, Front Office, Client Relationship, Customer Service, Fitness, Gym.

Job Type: Full-time

Benefits:

• Leave encashment

• Paid sick time

• Paid time off

Application Question(s):

• Notice Period

• Current or previous CTC

• Are you comfortable for morning shift 7am-4pm?

Work Location: In person

• It is a Full Time Receptionist job for candidates with 6 months - 4 years of experience.