Receptionist Front Office/Sales Executive

RECEPTIONIST – JOB RESPONSIBILITIES

The Nature Spa and Hamam

1. Front Desk Management

- Welcome and greet all guests professionally and warmly.

- Manage the reception desk and ensure a clean, organized, and professional appearance.

- Handle guest check-in and check-out smoothly.

2. Customer Service

- Explain spa services, packages, prices, offers, and membership options to guests.

- Understand guest requirements and recommend suitable services.

- Handle customer questions, requests, and complaints politely and professionally.

- Maintain a positive and welcoming atmosphere for every guest.

3. Appointment Management

- Schedule and manage appointments accurately.

- Confirm appointments through phone calls or messages.

- Manage cancellations, rescheduling, and walk-in customers.

- Coordinate therapist availability with the booking schedule.

4. Billing & Cash Handling

- Prepare bills accurately and collect payments through cash, card, UPI, or other approved methods.

- Maintain daily sales and payment records.

- Ensure proper handling and reconciliation of cash.

- Issue receipts and maintain required billing documents.

5. Telephone & Communication

- Answer phone calls professionally.

- Respond to WhatsApp and other customer enquiries promptly.

- Follow up with customers regarding appointments, offers, and feedback.

6. Daily Operations

- Coordinate with therapists and management regarding bookings and room availability.

- Maintain records of daily appointments, sales, packages, and customer visits.

- Ensure spa rules, hygiene standards, and company procedures are followed.

- Report operational issues to the manager.

7. Customer Follow-Up

- Follow up with customers after their visit when required.

- Encourage repeat bookings and inform customers about relevant offers.

- Maintain good relationships with regular customers.

8. Professional Conduct

- Maintain confidentiality of customer and company information.

- Be punctual, disciplined, polite, and well-groomed.

- Treat customers, therapists, managers, and colleagues respectfully.

- Protect the reputation and professional image of The Nature Spa and Hamam.

9. Sales & Business Support

- Promote spa packages, memberships, gift vouchers, and special offers.

- Support the management in achieving daily and monthly sales targets.

- Help increase repeat customers and referrals.

10. Closing Duties

- Check the reception area before closing.

- Complete daily reports and handover information to management.

- Ensure all payments and records are properly maintained.

- Follow the company's closing and security procedures.

Key Qualities Required

- Good communication skills

- Pleasant personality and professional appearance

- Basic computer and billing knowledge

- Customer-service attitude

- Good telephone etiquette

- Ability to handle multiple tasks

- Honesty, punctuality, and responsibility

- Previous spa, salon, hotel, or hospitality experience is an advantage

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.