A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 20,000 /month
Ved Hospital
Kalyan (West), Mumbai
2 - 5 years Experience in Receptionist
Full Time
Patient Services and Communication
· Greeting Visitors: Welcome patients, families, and vendors warmly and professionally in person.
· Managing Phone Calls: Answer multi-line phones, provide information on doctor timings, and transfer calls to the correct departments.
· Scheduling Appointments: Book, reschedule, and confirm patient appointments to maintain an organized clinical flow.
· Guiding Patients: Provide clear directions within the hospital facility and assist patients in filling out medical forms.
Administrative and Records Management
· Patient Registration: Collect and update vital personal data, contact info, and medical histories in electronic health record (EHR) systems.
· Insurance Verification: Verify patient health insurance and update coverage policies.
· Maintaining Confidentiality: Protect patient privacy and adhere strictly to data protection laws like HIPAA or local medical confidentiality standards.
· General Clerical Tasks: Manage incoming/outgoing mail, file documents, and keep track of front office inventory.
Billing and Financial Duties
· Processing Payments: Collect co-payments, registration fees, and discharge payments.
· Handling Inquiries: Address basic billing questions and help prepare customer statements or invoices.
Essential Skills Needed
· Customer Service: Maintain a polite, calm, and empathetic demeanor under pressure.
· Computer Literacy: Operate medical software, databases, and multi-line phone systems.
· Organization: Juggle multiple tasks like phone calls, scheduling, and patient flow simultaneously
