Front Office Receptionist

The Guest Relations Executive is responsible for providing exceptional customer service and ensuring a pleasant and seamless experience for all guests. The role involves welcoming guests, addressing their inquiries and concerns, and coordinating with various departments to meet guest needs and exceed expectations.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival.

• Provide prompt, courteous, and efficient service to guests.

• Handle guest complaints or concerns promptly and professionally.

• Assist with check-in/check-out processes if needed.

• Ensure guest satisfaction by anticipating their needs and resolving issues proactively.

• Maintain updated knowledge of company products, services, and policies.

• Coordinate with housekeeping, F&B, and other departments to ensure guest requests are fulfilled.

• Collect guest feedback and relay it to management for continuous improvement.

• Prepare reports on guest interactions, feedback, and recurring issues.

• Maintain a high level of personal hygiene and grooming standards.

• Promote a positive company image through professional appearance and behavior.

Requirements:

• Proven experience in guest relations, front office, or customer service roles (1-3 years preferred).

• Bachelor's degree or diploma in Hospitality Management or a related field (preferred).

• Excellent communication and interpersonal skills.

• Ability to handle pressure and resolve conflicts calmly and efficiently.

• Proficient in MS Office and hotel management software (if applicable).

• Multilingual abilities are a plus.

• Friendly, approachable, and customer-focused attitude.

• It is a Full Time Receptionist job for candidates with 6 months - 3 years of experience.

More about this Front Office Receptionist job

1. What is the eligibility criteria to apply for this Front Office Receptionist job?
   Ans: The candidate should be All Education levels and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Front Office Receptionist job?
   Ans: This Front Office Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Office Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Office Receptionist job and during the employment with the company, i.e., Trinity Landspace Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Office Receptionist role?
   Ans: There is an immediate opening of 2 Front Office Receptionist at Trinity Landspace Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Receptionist job.
8. What are the timings of this Front Office Receptionist job?
   Ans: This Front Office Receptionist job has 10:00 AM - 07:00 AM timing.