Front Office Receptionist

Position: Front Office Associate/ Executive

Department: Front Office

Industry: Hospitality / Premium Service Apartments

Experience: 0–2 years (Freshers with good communication skills may apply)(Male/Female)

Location: Mumbai

Employment Type: Full-time

Job Summary

We are looking for a well-groomed, guest-oriented, and professional Front Office Associate / Executive to manage guest arrivals and departures, handle reservations, and ensure a smooth and welcoming guest experience.

Roles & Responsibilities

- Welcome guests warmly and provide professional, courteous service.

- Handle guest check-in and check-out procedures efficiently.

- Manage room allocations, reservations, extensions, and booking amendments.

- Maintain accurate guest records and update information in the Property Management System (PMS).

- Prepare guest invoices, process payments, and ensure accurate billing.

- Coordinate with Housekeeping, F&B, Maintenance, and other departments to fulfil guest requests.

- Handle guest queries, complaints, and service requests promptly.

- Maintain proper shift handover records and update operational logs.

- Ensure the reception area remains clean, organised, and presentable.

- Follow hotel SOPs, grooming standards, and service quality guidelines.

- Encourage guest feedback and support online review generation.

Requirements

- Good verbal and written communication skills.

- Professional grooming and a positive attitude.

- Basic computer knowledg

and familiarity with MS Office.

- Strong customer serv

ce and problem-solving skills.

- Ability to work in rotational shifts, including w

ekends and holidays.

- Previous hotel or service apartme

t experience is an advantage.

Key Skills: Guest Relations, Communicati

n, Check-in/Check-out, Billing, PMS Operations, Team Coordination and Customer Service.

• It is a Full Time Receptionist job for candidates with 0 - 1 years of experience.