A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
18,000 - 25,000 /month
Samyakth Leasing Service Llp
Bandra (West), Mumbai
0 - 5 years Experience in Receptionist
Full Time/Part Time
Job Summary
We are looking for a well-groomed, customer-focused, and enthusiastic Front Office Executive to manage guest check-ins and check-outs, reservations, guest inquiries, and daily front office operations while ensuring excellent guest satisfaction.
Key Responsibilities
- Welcome guests warmly and provide professional customer service.
- Handle guest check-in and check-out procedures efficiently.
- Manage reservations, room allocations, and booking inquiries.
- Attend guest calls, emails, and requests promptly.
- Maintain accurate guest records and registration forms.
- Coordinate with housekeeping and other departments for room readiness.
- Handle guest complaints professionally and escalate issues when required.
- Manage billing, invoices, payments, and cash handling as per company policy.
- Maintain front office reports, logs, and shift handover records.
- Ensure proper grooming, uniform standards, and professional conduct.
- Follow hotel policies, SOPs, and safety procedures.
- Support daily operations to ensure a smooth guest experience.
Eligibility Criteria
- Minimum qualification: HSC / Graduate in Hospitality or a related field preferred.
- Freshers are welcome to apply.
- Good verbal communication and interpersonal skills.
- Basic computer knowledge; hotel PMS knowledge is an advantage.
- Pleasant personality, professional grooming, and a guest-oriented attitude.
- Willingness to work rotational shifts, including weekends and holidays.
Skills Required
- Guest handling and customer service
- Communication and problem-solving
- Billing and cash handling
- Teamwork and coordination
- Attention to detail and time management
Job Location: Bandra, Mumbai
Salary: As per company standards and experience
Working Hours: Rotational shifts as per company policy
High Demand
