Front Office Receptionist

Role Purpose

The Senior Executive – Front Office / Reception will be the first point of contact for employees, customers, visitors, candidates and business partners. The role will be responsible for maintaining a professional and welcoming front-office environment while managing reception, calls, visitor coordination, meeting-room support and day-to-day administrative activities.

Key Responsibilities

Front Office & Visitor Management

• Manage the reception desk and ensure a professional and welcoming front-office experience.

• Receive and direct visitors, clients, candidates, vendors and senior stakeholders appropriately.

• Maintain visitor records and issue visitor passes as required.

• Coordinate visitor access with Security and Administration teams.

• Manage meeting-room arrangements, visitor seating, refreshments and other meeting requirements.

Calls, Communication & Coordination

• Handle incoming calls professionally and connect callers to the appropriate person or department.

• Manage general enquiries and provide accurate information.

• Coordinate courier, dispatch, incoming documents and other front-office communication requirements.

• Maintain professional email and communication etiquette.

Administration Support

• Support day-to-day office administration and front-office activities.

• Ensure meeting rooms, reception areas, stationery and front-office supplies are maintained properly.

• Coordinate with housekeeping, security, facility and other service partners.

• Maintain front-office records, registers, trackers and basic MIS accurately.

• Support employee engagement activities, leadership meetings, townhalls and corporate events.

Executive Presence & Employee Experience

• Represent S&P Foundation professionally and create a positive first impression for visitors and stakeholders.

• Maintain excellent grooming, professional etiquette, courtesy and composure.

• Handle multiple requests simultaneously while maintaining service quality.

• Maintain confidentiality when handling sensitive information.

• Identify front-office process gaps and suggest practical improvements.

Key Result Areas (KRAs)

• Professional Front Office Experience

• Visitor & Customer Experience

• Call & Communication Management

• Meeting & Event Support

• Administration Coordination

• Front Office MIS & Records

• Service Partner Coordination

• Professional Grooming & Executive Presence

• Confidentiality & Discipline

• Workplace Experience

Ideal Candidate Profile

• 3–6 years of relevant experience in Front Office, Reception, Guest Relations, Executive Assistance or Corporate Administration.

• Experience in a professional corporate environment; Real Estate / Construction industry exposure is preferred.

• Excellent spoken English and professional communication skills.

• Tamil language knowledge will be an advantage.

• Pleasant, confident and polished personality with strong executive presence.

• Strong customer-service orientation and ability to interact comfortably with senior leaders, clients and visitors.

• Good working knowledge of MS Office, email and basic office systems.

• Highly organised, punctual, discreet and capable of handling multiple priorities.

• Female candidates may be preferred where aligned with the role's operational requirements and applicable hiring practices.

Key Competencies

Front Office Management | Reception | Visitor Management | Customer Service | Communication | Executive Presence | Meeting Coordination | Administration | MS Office | Event Support | Vendor Coordination | Records Management | Professional Etiquette

Non-Negotiables

• Strong Corporate Front Office Experience

• Excellent Communication Skills

• Polished Grooming & Executive Presence

• Customer / Visitor Orientation

• Confidentiality & Discretion

• Good Administrative Discipline

• Professional Etiquette

• Strong Coordination Skills

• Punctuality & Reliability

• Ability to Handle Senior Stakeholders

• It is a Full Time Receptionist job for candidates with 3 - 6 years of experience.