Front Office Receptionist

Job Overview

The Front Office Executive is the face of the organization, responsible for creating a positive first impression and ensuring smooth office operations. This role involves managing the reception area, handling customer interactions, and providing administrative support to different departments.

Key Responsibilities

Reception and Visitor Management

• Greet and welcome visitors, clients, and guests in a professional and friendly manner.

• Manage visitor logs and issue passes while ensuring compliance with security protocols.

• Direct visitors to the appropriate departments or personnel.

Communication Management

• Handle incoming calls, emails, and correspondence, and route them to the relevant departments.

• Provide accurate information about the organization’s services or policies when requested.

• Relay messages promptly and follow up on inquiries as needed.

Administrative Support

• Schedule and coordinate meetings, appointments, and conference room bookings.

• Maintain and organize office records, files, and documents.

• Handle mail distribution, courier services, and office supply inventory.

Customer Service

• Address client and customer inquiries or concerns efficiently and professionally.

• Escalate unresolved issues to the appropriate department or team member.

Office Operations

• Ensure the reception and front desk area are neat, clean, and organized.

• Coordinate with housekeeping, maintenance, and security teams to ensure smooth daily operations.

Technology Usage

• Operate office equipment such as printers, scanners, and telephones.

• Use office management software (e.g., Microsoft Office Suite, ERP systems) for day-to-day tasks.

Required Qualifications

Education and Experience

• Bachelor’s degree in any discipline (preferred) or a high school diploma.

• 1–3 years of experience in a front office, administrative, or customer service role.

Skills and Competencies

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic office tools.

• Strong organizational and multitasking abilities.

• Professional appearance and a customer-centric approach.

Key Attributes

• Polite and approachable demeanor.

• Ability to remain calm and efficient under pressure.

• High attention to detail and accuracy in tasks.

Work Conditions

• Office environment with standard working hours.

• Interaction with diverse individuals including clients, guests, and team members.

• May require occasional overtime during peak periods.

• It is a Full Time Receptionist job for candidates with 1 - 3 years of experience.

More about this Front Office Receptionist job

1. What is the eligibility criteria to apply for this Front Office Receptionist job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. Are there any charges applicable while applying or joining this Front Office Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Office Receptionist job and during the employment with the company, i.e., Rockland Hotels Limited.
4. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
5. How many openings are there for this Front Office Receptionist role?
   Ans: There is an immediate opening of 3 Front Office Receptionist at Rockland Hotels Limited
6. Who can apply for this job?
   Ans: Only Male candidates can apply for this Receptionist job.
7. What are the timings of this Front Office Receptionist job?
   Ans: This Front Office Receptionist job has 07:00 AM - 04:00 PM timing.