Front Office Receptionist

Receptionist – Job Description (Pentagon Hospital, Wakad)

Position: Receptionist

Department: Front Office / Reception

Location: Pentagon Hospital, Wakad

Job Summary:

The Receptionist is responsible for managing the front desk operations of the hospital, greeting patients, handling registration, coordinating appointments, and ensuring smooth communication between departments. The role requires excellent communication skills, professionalism, and the ability to manage patient queries efficiently.

Key Responsibilities:

1. Front Desk & Patient Handling

• Greet patients and visitors in a polite and professional manner.

• Manage patient registration, admission, and discharge process.

• Provide accurate information regarding hospital services, timings, and procedures.

2. Appointment & Call Management

• Handle incoming calls, inquiries, and appointment scheduling.

• Maintain appointment records and update doctors’ schedules.

3. Billing & Documentation

• Assist in OPD/IPD billing as required.

• Ensure proper documentation of patient records.

• Maintain daily reports and handover logs.

4. Coordination & Support

• Coordinate with doctors, nurses, and other departments for smooth patient flow.

• Maintain cleanliness and orderliness of the reception area.

• Support administrative tasks assigned by the management or HR department.

5. Professionalism & Conduct

• Maintain patient confidentiality at all times.

• Follow hospital policies, guidelines, and SOPs.

• Ensure high standards of customer service and behavior.

Required Skills & Qualifications:

• Minimum 12th Pass / Graduate (Preferred).

• Basic computer knowledge (MS Office, billing systems).

• Good communication skills in English, Hindi, and Marathi.

• Ability to multitask and handle pressure during rush hours.

• Prior experience in hospital reception (preferred but not mandatory).

Work Hours & Reporting:

• As per hospital shift schedule.

• Reports to: Front Office Manager / HR / Administration.

• It is a Full Time Receptionist job for candidates with 6 months - 2 years of experience.

More about this Front Office Receptionist job

1. What is the eligibility criteria to apply for this Front Office Receptionist job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Pune.
3. Are there any charges applicable while applying or joining this Front Office Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Office Receptionist job and during the employment with the company, i.e., Pentagon Multispeciality Hospital Llp.
4. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
5. How many openings are there for this Front Office Receptionist role?
   Ans: There is an immediate opening of 5 Front Office Receptionist at Pentagon Multispeciality Hospital Llp
6. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Receptionist job.
7. What are the timings of this Front Office Receptionist job?
   Ans: This Front Office Receptionist job has 09:00 AM - 06:00 PM timing.