Front Office Receptionist

Job Description: Guest Relations Executive (GRE)

Company Name: Rajwada Group
Job Title: Guest Relations Executive (GRE)
Job Location: Wazirpur Industrial Area, Delhi
Salary: ₹15,000 – ₹22,000 per month
Experience: 1–3 years preferred in hospitality, hotels, or banquet operations
Employment Type: Full-Time, Permanent

Job Summary

We are looking for a smart, confident, well-groomed, and presentable Guest Relations Executive to join our premium banquet team. The ideal candidate must have a positive attitude, excellent communication skills, and a welcoming personality. The candidate will be responsible for greeting guests, assisting visitors, handling enquiries, and ensuring a pleasant guest experience during weddings, parties, and other events.

Key Responsibilities

• Welcome and greet guests warmly with a professional and friendly attitude.

• Assist guests with event locations, seating arrangements, and other requirements.

• Handle guest enquiries and provide accurate information about events and facilities.

• Coordinate with the sales and operations teams to ensure smooth guest management.

• Assist in managing guest arrivals, VIP guests, and special requests.

• Handle guest complaints politely and escalate issues to management when required.

• Maintain professional communication and a positive environment at the venue.

• Ensure guests receive attentive and courteous service throughout the event.

• Support event coordination and maintain high guest-satisfaction standards.

• Follow the venue's grooming and professional appearance standards.

Required Skills & Qualifications

• Excellent verbal communication and interpersonal skills.

• Smart, confident, and well-groomed personality.

• Positive attitude, friendly behaviour, and a welcoming smile.

• Strong guest-handling and customer-service skills.

• Good Hindi and English communication skills.

• Ability to remain calm, polite, and professional under pressure.

• Prior experience in hotels, luxury hospitality, b

• It is a Full Time Receptionist job for candidates with 2 - 6+ years Experience.