Front Office Receptionist

The Guest Service Associate (Front Office) is responsible for providing a warm welcome, efficient check-in/check-out, handling guest queries, and ensuring smooth front desk operations. The role demands excellent communication skills, guest handling abilities, and a courteous attitude to maintain guest satisfaction and uphold the hotel’s service standards.

Key Responsibilities

Guest Handling

• Greet guests courteously upon arrival and departure.

• Assist with check-in and check-out procedures promptly and efficiently.

• Handle guest queries, requests, and complaints with professionalism and a positive attitude.

• Provide information about hotel facilities, services, local attractions, and directions.

Reservations & Front Desk Operations

• Manage room reservations, cancellations, and modifications.

• Update and maintain guest profiles in the PMS (Property Management System).

• Allocate rooms as per guest preferences and hotel availability.

• Ensure accurate billing, posting of charges, and cash/credit card handling.

Coordination

• Coordinate with housekeeping for room readiness and special requests.

Records & Reports

• Maintain guest registration cards, room keys, and other relevant documents.

• Prepare shift handover reports and update guest feedback.

• Monitor guest accounts, settlements, and ensure proper documentation.

Service Standards & Grooming

• Follow hotel SOPs for front office operations.

• Maintain professional grooming, punctuality, and courteous behavior at all times.

• Uphold the hotel’s image by ensuring a warm and welcoming atmosphere.

• It is a Full Time Receptionist job for candidates with 6 months - 3 years of experience.

More about this Front Office Receptionist job

1. What is the eligibility criteria to apply for this Front Office Receptionist job?
   Ans: The candidate should be All Education levels and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹8000 - ₹15000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Front Office Receptionist job?
   Ans: This Front Office Receptionist job will have 6 working days.
4. Are there any charges applicable while applying or joining this Front Office Receptionist job?
   Ans: No, there is no fee applicable for applying this Front Office Receptionist job and during the employment with the company, i.e., HOTEL GREEN CASTLE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Front Office Receptionist role?
   Ans: There is an immediate opening of 1 Front Office Receptionist at HOTEL GREEN CASTLE
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Receptionist job.
8. What are the timings of this Front Office Receptionist job?
   Ans: This Front Office Receptionist job has 07:00 शाम - 07:00 सुबह timing.