Receptionist Front Office Manager

Key Responsibilities

1. Property Management & Unit Leadership

• Assume total accountability for the property's overall performance, budget, and daily operations.

• Drive occupancy and RevPAR by managing room inventory, dynamic rate strategies, and OTA (Online Travel Agency) channels.

• Prepare and manage the operational budget, handle petty cash, and generate monthly financial and performance reports.

2. Front Desk & Guest Experience Operations

• Oversee standard procedures including seamless check-ins/check-outs, reservations, and billing.

• Curate local dining guides, establish partnerships with nearby cafes/restaurants for breakfast/dining, and manage in-room delivery logistics.

• Act as the primary point of contact for guest escalations to guarantee a high-touch, personalized stay.

3. Staff Leadership & Administration

• Recruit, train, and manage the front desk, housekeeping, and maintenance teams.

• Create staff rotas, manage shift handovers, and foster a culture of hospitality and problem-solving.

• Ensure the property maintains high standards of cleanliness, safety, and security.

Requirements & Qualifications

• Experience: Minimum 3–5 years in hotel operations, with at least 1–2 years in a supervisory or management role.

• Skills: Proficiency in Property Management Systems (PMS) and Channel Managers.

• Traits: Strong leadership, financial acumen, and high adaptability.

• Education: Degree in Hospitality Management or Business Administration is highly preferred.

• It is a Full Time Receptionist job for candidates with 4 - 6+ years Experience.