Front Desk Receptionist

We are looking for a Front Desk Receptionist to join our team at Samyakth Leasing Service Llp to perform a variety of administrative tasks. The Front Office Associate is the first point of contact for guests, responsible for delivering a seamless check-in and check-out experience while maintaining high standards of customer service, communication, and professionalism. The role ensures guest satisfaction and efficient front desk operations.

Key Responsibilities:

Guest Handling & Service

• Welcome guests warmly and ensure a professional first impression

• Handle check-in and check-out procedures efficiently

• Respond to guest queries, requests, and complaints promptly

• Provide accurate information about hotel services, amenities, and local attractions

• Ensure guest satisfaction and personalized service

Front Desk Operations

• Manage reservations, cancellations, and room allocations

• Maintain accurate guest records in PMS system

• Coordinate with housekeeping for room readiness and status updates

• Handle billing, payments, and invoice generation

• Maintain cash handling procedures and shift closing reports

Communication & Coordination

• Coordinate with Housekeeping, F&B, and Maintenance departments

• Ensure smooth communication during shift handovers

• Escalate guest issues to supervisors when required

Compliance & Standards

• Follow SOPs, brand standards, and service protocols

• Ensure compliance with security, safety, and data privacy guidelines

• Maintain grooming and hygiene standards as per company policy

Skills

• Excellent communication and interpersonal skills

• Strong customer service orientation

• Basic knowledge of PMS systems (e.g., IDS, Opera)

• Good problem-solving ability

• Ability to work in shifts

Preferred Attributes

• Pleasant personality with professional grooming

• Multilingual communication skills (English + Hindi + regional language)

• Ability to handle pressure and multitask

Working Conditions

• Rotational shifts (including weekends and holidays)

• 6-day working week (as per hospitality standards)

Performance Metrics (KPIs)

• Guest satisfaction scores

• Check-in / check-out efficiency

• Complaint resolution time

• Accuracy in billing and reporting

• It is a Full Time Receptionist job for candidates with 2 - 4 years of experience.