Front Desk Receptionist

JOB TITLE: Guest Experience Associate (Front Office / Reception)

LOCATION: Anand Vihar, Delhi NCR

REPORTING TO: Manager – Operations / Guest Experience Manager

connect on +91 7259989556

POSITION SUMMARY

The Guest Experience Associate shall be the first point of contact for guests, visitors, corporate clients, coworking members and travelers visiting Terminal-1. The role is responsible for creating a welcoming, professional and memorable guest experience while ensuring smooth front office and reception operations.

KEY RESPONSIBILITIES

A. Guest Reception & Welcome

• Welcome guests, visitors and clients in a professional and courteous manner.

• Provide information regarding hotel rooms, sleeping pods, coworking facilities, banquet services and other amenities.

• Maintain a warm, hospitable and customer-focused environment at all times.

• Ensure a positive first impression of the organization.

B. Front Office Operations

• Manage reception desk and front office activities.

• Handle guest enquiries, walk-in visitors and telephone calls.

• Coordinate room, pod and facility bookings as assigned.

• Maintain visitor records and front office documentation.

• Assist guests with check-in and check-out procedures.

C. Customer Service & Guest Relations

• Address guest requests and service requirements promptly.

• Coordinate with housekeeping, operations, security and facility teams to ensure guest satisfaction.

• Escalate issues and complaints appropriately for timely resolution.

• Build positive relationships with regular guests and corporate clients.

D. Coworking & Business Centre Support

• Assist coworking members and business visitors with facility information and support.

• Guide visitors regarding memberships, meeting rooms and workspace facilities.

• Coordinate with the commercial team for prospective client visits.

E. Hospitality & Event Support

• Assist in guest management during meetings, conferences, events and banquet functions.

• Coordinate visitor movement and guest assistance during special events.

• Ensure professional hospitality standards are maintained throughout the facility.

F. Communication & Coordination

• Coordinate with internal departments for seamless guest service delivery.

• Provide accurate information regarding services, facilities and operational timings.

• Support management in maintaining customer service standards and brand image.

KEY PERFORMANCE INDICATORS (KPIs)

QUALIFICATION

• Graduate in Hospitality, Tourism, Business Administration, Commerce or any related discipline preferred

• Diploma in Hospitality Management or Front Office Operations will be an added advantage

EXPERIENC

• 3–5 years of experience in

Hotel

Airline

Airport

Premium coworking space

Business centre

Hospitality establishment

Customer service environment

SKILLS REQUIRE

• Excellent verbal and written communication skills

• Good command of English and Hindi

• Strong interpersonal and customer service skills

• Professional grooming and presentation

• Ability to handle multiple guests and enquiries simultaneously

• Basic computer proficiency including MS Office and booking systems

• Problem-solving and conflict-resolution skills

•

PREFERRED CANDIDATE PROFIL

• Female candidates preferred

• Experience in front office, guest relations, airline customer service, premium hospitality, luxury retail, business centres or coworking environments

• Smart, presentable and confident personality with strong customer interaction skills

• Ability to create an airport-style, premium guest experience environment

• It is a Full Time Receptionist job for candidates with 3 - 6+ years Experience.