Front Desk Receptionist

Job Title: Hotel Receptionist / Front Desk Executive

Job Summary

The Hotel Receptionist is responsible for welcoming guests, managing check-in and check-out procedures, handling reservations, and providing excellent customer service to ensure a pleasant guest experience.

Key Responsibilities

• Greet guests warmly and professionally upon arrival

• Perform guest check-in and check-out procedures

• Handle room reservations, cancellations, and modifications

• Answer phone calls and respond to guest inquiries

• Provide information about hotel services, facilities, and local attractions

• Handle guest complaints and resolve issues promptly or escalate when required

• Coordinate with housekeeping and other departments regarding room status

• Maintain accurate guest records and billing information

• Process payments and issue invoices/receipts

• Ensure the front desk area is clean, organized, and presentable

Skills & Qualifications

• High school diploma or equivalent (Hospitality degree preferred)

• Previous experience as a hotel receptionist or front desk staff

• Excellent communication and interpersonal skills

• Strong customer service orientation

• Ability to work in shifts, including nights, weekends, and holidays

• Basic computer skills and familiarity with hotel management systems

• Professional appearance and positive attitude

Preferred Skills

• Knowledge of reservation software

• Multilingual abilities

• Problem-solving and conflict-handling skills

• It is a Full Time Receptionist job for candidates with 6 months - 4 years of experience.