Front Desk Receptionist

TITLE OF THE WORK – SERVICE ASSOCIATE (ESP)

ROLES AND RESPONSIBILITIES

• Box Office (Ticket Counter)

• Selling movie tickets using POS (Point of Sale) systems.

• Explaining showtimes, seat availability, and pricing to customers.

• Handling cash and digital payments accurately.

• F&B (Food & Beverage) Counters

• Food & Beverage (F&B) service: Take orders, serve snacks & drinks at counters or to seats (in seat service), upsell items, maintain inventory & manage POS (point of sale) equipment

• Taking orders for snacks, beverages, and combos.

• Preparing/serving popcorn, drinks, etc.

• Maintaining hygiene and inventory.

• Suggestive selling (upselling combos or premium items).

• Ushering & Auditorium Management

• Checking tickets and guiding guests to their seats.

• Ensuring that auditoriums are clean, lights/sound are working, and guests are seated properly.

• Managing crowd flow during entry and exit.

• Guest Interaction

• Greeting customers, answering basic queries, helping with seat directions, washrooms, etc.

• Handling minor customer complaints or escalating them to a supervisor.

• Ensuring a welcoming and professional environment.

• Customer interaction & hospitality: Greet customers at each touchpoint (entrances, ticket counters, auditorium exits). Maintain a friendly, helpful.

• Supervising entry / exit: Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions).

• It is a Full Time Receptionist job for candidates with Freshers.