Job Responsibilities
Welcome guests, visitors, and clients in a courteous and professional manner.
Manage guest check-in and check-out procedures efficiently.
Verify guest identity and maintain accurate records.
Handle incoming calls, emails, and other communications professionally.
Maintain the reception desk and lobby in a clean and organized condition.
Coordinate with housekeeping to ensure rooms are ready before guest arrival.
Address guest queries, requests, and complaints promptly, escalating issues when necessary.
Maintain daily records of arrivals, departures, occupancy, and visitor logs.
Coordinate with the maintenance team for any repair or service requirements.
Ensure strict compliance with all Company Guest House SOPs and policies.
Maintain effective communication with the Operations and Administration teams.
Prepare and submit daily operational reports as required.
Handle courier services, parcels, and official documents.
Monitor guest house inventory and report shortages or requirements.
Ensure the safety, security, and confidentiality of guest and company information.
Report any incidents, emergencies, or unusual activities immediately to the reporting manager.
Ensure smooth shift handovers by updating the next shift on pending tasks and guest requirements.
Perform any other duties assigned by the reporting manager or management from time to time.