Key Responsibilities:
• Welcome and greet guests, visitors, and clients professionally and courteously.
• Manage front-desk and reception activities efficiently.
• Handle incoming and outgoing calls and direct them to the appropriate departments.
• Attend to guest queries and provide accurate information and assistance.
• Coordinate with internal teams to ensure smooth day-to-day operations.
• Maintain visitor records, appointments, and other front-office documentation.
• Handle emails, correspondence, and basic administrative tasks.
• Assist with guest requirements and coordinate with relevant service teams.
• Maintain a neat, organized, and professional reception area.
• Handle customer/guest concerns professionally and escalate issues when required.
• Maintain a high standard of customer service and hospitality.