A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
18,000 - 25,000 /month
Club Ebowla Byob
South City 1, Gurgaon
1 - 2 years Experience in Receptionist
Full Time
Front Desk Executive – Key Result Areas (KRA) – BYOB (Night Shift job )
1. Reception & Guest Handling
Welcome all members and guests to BYOB in a professional and courteous manner.
Ensure prompt assistance to visitors upon arrival.
Maintain a positive first impression of BYOB.
2. Member Services
Assist members with inquiries, requests, and complaints.
Provide accurate information about BYOB facilities, events, and memberships.
Ensure high levels of member satisfaction.
3. Telephone & Communication
Answer incoming calls within three rings.
Transfer calls to the appropriate department.
Record and relay messages accurately.
4. Visitor & Member Registration
Maintain accurate visitor and member records.
Verify member identity where required.
Ensure proper check-in and check-out procedures.
5. Booking & Reservation Management
Handle bookings for BYOB facilities, events, and meeting rooms.
Update reservation records promptly.
Prevent scheduling conflicts and double bookings.
6. Billing & Payment Support
Process member payments, fees, and receipts (if applicable).
Maintain accurate cash and transaction records.
Coordinate with the Accounts Department for billing issues.
7. Complaint Handling
Receive and record member complaints professionally.
Coordinate with relevant departments for timely resolution.
Follow up until the issue is resolved.
8. Coordination with Departments
Coordinate with Housekeeping, F&B, Security, Sports, and Administration.
Ensure smooth communication between departments.
Escalate operational issues to the concerned manager.
9. Documentation & Reporting
Maintain daily visitor logs and attendance records.
Prepare daily, weekly, and monthly reports.
Ensure all front desk documents are updated and filed properly.
10. Grooming & Professional Conduct
Maintain proper grooming and dress code.
Demonstrate professionalism, courtesy, and confidentiality.
Follow all BYOB policies and Standard Operating Procedures (SOPs).
11. Safety & Security
Monitor visitor access and entry procedures.
Report any suspicious activities immediately.
Ensure compliance with safety and emergency protocols.
12. Administrative Support
Maintain front desk supplies and stationery.
Assist with administrative tasks assigned by management.
Support BYOB events and special activities when required.
