Front Desk Receptionist

Front Desk Executive – Key Result Areas (KRA) – BYOB

1. Reception & Guest Handling

• Welcome all members and guests to BYOB in a professional and courteous manner.

• Ensure prompt assistance to visitors upon arrival.

• Maintain a positive first impression of BYOB.

2. Member Services

• Assist members with inquiries, requests, and complaints.

• Provide accurate information about BYOB facilities, events, and memberships.

• Ensure high levels of member satisfaction.

3. Telephone & Communication

• Answer incoming calls within three rings.

• Transfer calls to the appropriate department.

• Record and relay messages accurately.

4. Visitor & Member Registration

• Maintain accurate visitor and member records.

• Verify member identity where required.

• Ensure proper check-in and check-out procedures.

5. Booking & Reservation Management

• Handle bookings for BYOB facilities, events, and meeting rooms.

• Update reservation records promptly.

• Prevent scheduling conflicts and double bookings.

6. Billing & Payment Support

• Process member payments, fees, and receipts (if applicable).

• Maintain accurate cash and transaction records.

• Coordinate with the Accounts Department for billing issues.

7. Complaint Handling

• Receive and record member complaints professionally.

• Coordinate with relevant departments for timely resolution.

• Follow up until the issue is resolved.

8. Coordination with Departments

• Coordinate with Housekeeping, F&B, Security, Sports, and Administration.

• Ensure smooth communication between departments.

• Escalate operational issues to the concerned manager.

9. Documentation & Reporting

• Maintain daily visitor logs and attendance records.

• Prepare daily, weekly, and monthly reports.

• Ensure all front desk documents are updated and filed properly.

10. Grooming & Professional Conduct

• Maintain proper grooming and dress code.

• Demonstrate professionalism, courtesy, and confidentiality.

• Follow all BYOB policies and Standard Operating Procedures (SOPs).

11. Safety & Security

• Monitor visitor access and entry procedures.

• Report any suspicious activities immediately.

• Ensure compliance with safety and emergency protocols.

12. Administrative Support

• Maintain front desk supplies and stationery.

• Assist with administrative tasks assigned by management.

• Support BYOB events and special activities when required.

• It is a Full Time Receptionist job for candidates with 1 - 2 years of experience.