Receptionist Front Desk Executive

Hotel Receptionist – Role & Responsibilities

Job Role: Hotel Receptionist / Front Desk Executive

Key Responsibilities:

1. Guest Check-in & Check-out

   • Welcome guests and complete check-in/check-out procedures.

   • Verify guest documents and booking details.

   • Allocate rooms and provide room keys/access cards.

2. Guest Service

   • Greet guests professionally and assist them with their queries.

   • Handle requests, complaints, and feedback politely.

   • Provide information about hotel facilities, services, and nearby locations.

3. Reservations & Bookings

   • Manage room reservations, cancellations, and modifications.

   • Coordinate with online booking platforms and travel agents.

   • Maintain updated room availability.

4. Front Desk Operations

   • Handle telephone calls, emails, and guest messages.

   • Maintain guest records and registration forms.

   • Manage keys, visitor entries, and front-desk documentation.

5. Coordination with Hotel Departments

   • Coordinate with Housekeeping regarding room cleaning and room status.

   • Coordinate with maintenance for repair/maintenance issues.

   • Inform management about important guest concerns.

6. Billing & Payments

   • Prepare guest bills and collect payments through cash/card/online modes.

   • Maintain daily front-office transactions.

   • Handle invoices and basic billing records.

7. Guest Complaint Handling

   • Listen to guest complaints and resolve them professionally.

   • Escalate serious issues to the manager when required.

   • Ensure guest satisfaction.

8. Safety & Security

   • Follow hotel security and emergency procedures.

   • Maintain confidentiality of guest information.

   • Report suspicious activities or incidents to management/security.

9. Shift Handover

   • Maintain proper records of pending tasks and important guest information.

   • Give a clear handover to the next shift.

10. Professional Appearance

    • Maintain a neat and professional appearance.

    • Demonstrate good communication, hospitality, patience, and customer-service skills.

• It is a Full Time Receptionist job for candidates with 1 - 6 years of experience.