Communication Skills
Good verbal and written communication
Professional telephone etiquette
Polite and courteous behavior
Ability to greet and assist visitors confidently
Administrative Skills
Handling incoming and outgoing calls
Managing emails, courier, and correspondence
Maintaining visitor records and registers
Scheduling meetings and appointments
Coordination with internal departments
Computer Skills
Knowledge of MS Office (Word, Excel, Outlook)
Internet and email handling
Data entry and basic reporting
Operating EPABX/telephone systems
Customer Service Skills
Problem-solving attitude
Handling guest/client queries professionally
Maintaining positive customer experience
Patience and listening skills
Organizational Skills
Multitasking ability
Time management
Maintaining reception area and records properly
Prioritizing daily tasks efficiently
Professional Appearance & Behavior
Well-groomed and presentable personality
Positive attitude and confidence
Punctuality and discipline
Ability to work under pressure
Coordination & Support Skills
Supporting HR/Admin team activities
Arranging travel, meetings, and refreshments
Vendor and housekeeping coordination
Basic office management support
Additional Preferred Skills
Knowledge of English, Hindi, and regional language
Experience with visitor management systems
Basic accounting or billing knowledge
Knowledge of office etiquette and hospitality