A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
16,000 - 25,000 /month
Mavenco Hospitality Llp
Kapashera, Delhi
2 - 5 years Experience in Receptionist
Full Time
We are looking for a Front Desk Executive to join our team at Mavenco Hospitality Llp to perform a variety of administrative tasks. As a part of this job, you will welcome guests and greet people who visit the organization/business premises. Besides this, you will also handle front-desk tasks like managing mail and forwarding phone calls. The position offers an in-hand salary of ₹16,000 - ₹25,000 and growth opportunities.
Key Responsibilities:
Welcome and greet guests warmly upon arrival.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Allocate rooms and issue room keys/cards.
Provide information about hotel facilities, services, and local attractions.
Handle guest requests, complaints, and queries professionally.
Coordinate with housekeeping, pantry/F&B, maintenance, and other departments.
Maintain accurate guest records and update the hotel’s PMS/system.
Handle payments, billing, invoices, and basic cashiering duties.
Manage telephone calls, messages, and guest communications.
Coordinate early check-ins, late check-outs, room changes, and special requests.
Ensure smooth communication between guests and hotel departments.
Maintain a professional and welcoming reception area.
Follow hotel SOPs, security procedures, and guest-service standards.
Assist with daily reception reports and shift handovers.
Ensure guest satisfaction throughout their stay..
Job Requirements:
The minimum qualification for this role is 12th Pass and 2 - 5 years of experience. Other required skills include proficiency in Microsoft Office Suite, multitasking and time-management, with the ability to prioritize tasks. He/She must have a professional attitude and be an expert in written and verbal communication.
