Greet and assist patients, attendants, and visitors in a courteous and professional manner.
Handle patient registration, admission, and discharge processes.
Manage appointment scheduling, cancellations, and follow-ups.
Maintain and update patient records accurately in the hospital management system.
Coordinate with doctors, nursing staff, and diagnostic departments for patient requirements.
Answer incoming calls and provide relevant information or direct them to the concerned department.
Ensure compliance with hospital policies, procedures, and service quality standards.
Handle billing queries and basic cash/receipt management if required.
Assist in managing waiting areas and ensure a comfortable experience for patients.