Greet and assist patients/visitors in a courteous and professional manner.
Manage patient registration, appointment scheduling, and billing processes.
Handle incoming calls, emails, and queries efficiently.
Maintain and update patient records in the hospital system.
Coordinate with doctors, nurses, and other departments for smooth patient flow.
Guide patients regarding hospital services, procedures, and facilities.
Collect payments and issue receipts as per hospital policy.
Ensure the front desk area is neat, professional, and welcoming.
Handle patient complaints or escalate to the concerned department.
Support in administrative tasks assigned by the management.