Receptionist Front Desk Executive

Key Roles & Responsibilities:

• Guest Handling: Welcome guests, assist them with queries, and ensure a pleasant cinema experience.

• Customer Service: Handle guest concerns, complaints, feedback, and service-related issues professionally.

• Ticketing Assistance: Support guests with ticketing, seat allocation, show timings, cancellations, and related queries.

• Lobby & Auditorium Management: Ensure the lobby, auditoriums, and guest areas are clean, organized, and guest-ready.

• Food & Beverage Support: Assist guests with F&B-related queries and coordinate with the F&B team when required.

• Show Coordination: Coordinate with operations, projection, housekeeping, security, and F&B teams to ensure smooth show operations.

• Guest Feedback: Collect guest feedback and communicate recurring issues to the concerned manager.

• Special Assistance: Support senior citizens, children, families, and guests requiring additional assistance.

• Complaint Resolution: Resolve guest issues promptly or escalate them to the duty manager when required.

• Promotions & Memberships: Explain ongoing offers, promotions, loyalty programs, and other cinema services to guests.

• Safety & Emergency Support: Follow cinema safety procedures and assist guests during emergencies or evacuations.

• Upselling: Promote relevant cinema services, F&B products, memberships, and promotional offers where applicable.

• Daily Operations: Maintain basic reports, registers, guest complaints, feedback records, and other operational documentation.

Key Skills Required:

• Excellent communication and interpersonal skills

• Customer-service orientation

• Good English and Hindi communication

• Problem-solving and complaint-handling skills

• Pleasant personality and grooming

• Ability to work in rotational shifts, weekends, and holidays

• Ability to coordinate with multiple teams

• Patience and ability to handle difficult customers professionally

• It is a Full Time Receptionist job for candidates with 6 months - 1 years of experience.