Receptionist Front Desk Executive

Job Description

We are looking for a Front Desk Advisor / Receptionist to join our Multibrand Authorized Laptop Service Center in Powai, Mumbai. The ideal candidate should have good communication skills, a professional personality, and experience in handling customers and service center operations.

Key Responsibilities:

• Greet and assist customers visiting the service center.

• Understand customer complaints and requirements and guide them through the service process.

• Create and update service requests/job sheets accurately.

• Coordinate with technicians and the service team for timely updates.

• Provide customers with updates regarding repair status, parts availability, and delivery timelines.

• Handle incoming calls and customer inquiries professionally.

• Coordinate customer pickups and laptop handovers.

• Maintain and regularly update Google Sheets with service center data, job status, customer details, and daily operational updates.

• Coordinate with the Head Office and backend team for daily reports, service updates, pending cases, and other operational requirements.

• Prepare and share daily reports with the Head Office/backend team within the required timelines.

• Ensure accuracy and timely updation of all service-related data and records.

• Maintain proper documentation and filing.

• Handle customer concerns and escalate issues to the appropriate team when required.

• Ensure a smooth and professional customer experience.

Requirements:

• Minimum 1 year of experience in front desk, receptionist, customer service, service advisor, or a similar role.

• Minimum 12th Pass qualification.

• Good communication and interpersonal skills.

• Hindi and English language skills are mandatory.

• Knowledge of Marathi will be an additional advantage.

• Basic computer knowledge with good working knowledge of MS Excel/Google Sheets.

• Comfortable preparing daily reports and coordinating with backend/head office teams.

• Presentable, courteous, organized, and customer-focused personality.

• Ability to multitask and work in a fast-paced service environment.

• Immediate joining required.

Important Note

Please apply only if you fulfill all the eligibility criteria mentioned above and have relevant experience in a similar role. Candidates are requested to carefully review the job requirements before applying. If your experience, skills, or qualifications do not match the requirements, please do not apply, as it may unnecessarily waste both your time and ours.

What We Offer:

• Salary: ₹20,000 – ₹30,000 per month, based on experience and skills.

• Opportunity to work with a professional multibrand authorized laptop service center.

• Stable full-time employment.

• Growth opportunities within the organization.

• It is a Full Time Receptionist job for candidates with 1 - 6+ years Experience.