Senior Application Support Specialist - Cardiology

App support Senior Specialist - Cardiology Req ID: 396490 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a App support Senior Specialist - Cardiology to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Job Summary We are seeking an experienced Cardiology Application Support Analyst / SME to provide production support, maintenance, monitoring, and operational support for Cardiology applications. The role will support a portfolio of cardiac service applications including Lumedx, CCW, Syngo, Muse, Paceart, and Epic-adjacent solutions, ensuring system availability, timely incident resolution, and adherence to service level agreements (SLAs). The ideal candidate will possess strong application support expertise, experience with healthcare systems, and the ability to support both day-to-day operations and project-related initiatives. Key Responsibilities • Provide Level 2 production support for Cardiology applications. • Monitor interface logs, error logs, and daily system health checks to ensure application availability. • Troubleshoot and resolve application, interface, and server-related issues. • Support incident, problem, and change management processes in accordance with SLAs. • Perform routine server maintenance, updates, patches, and application upgrades. • Support overnight, after-hours, weekend, and on-call production activities as needed. • Create and maintain support documentation, runbooks, and knowledge articles. • Coordinate maintenance activities and support change notification and approval processes. • Develop and maintain automation solutions for system monitoring, server health checks, and recurring operational tasks. • Manage small projects and enhancements independently. • Assist in training, mentoring, and knowledge transfer for new team members and client staff. • Collaborate with cross-functional teams to ensure timely issue resolution and continuous service improvement. Required Skills & Experience • Experience supporting healthcare/Cardiology applications such as Lumedx, CCW, Syngo, Muse, Paceart, or Epic-adjacent systems. • Strong production support and incident management experience. • Knowledge of application monitoring, interface support, and troubleshooting. • Experience with server maintenance, patching, upgrades, and system health checks. • Understanding of SLA management, change management, and problem management processes. • Experience with scripting, automation, or process improvement initiatives is preferred. • Strong analytical, troubleshooting, and communication skills. • Ability to work independently and support rotational, after-hours, and weekend coverage. Preferred Qualifications • Experience in healthcare IT and clinical application support. • Knowledge of Cardiology workflows and imaging systems. • Experience in automation and operational efficiency initiatives. • Prior experience mentoring team members and supporting knowledge transfer activities. Key Competencies • Production Support • Incident & Problem Management • Change Management • Application Monitoring • Server Maintenance & Patching • Automation & Process Improvement • Customer Support • Team Collaboration • Technical Leadership & Training Support Coverage: Daytime, after-hours, overnight, and weekend support as part of a rotational support model. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Experience Level Senior Level