Nursing Supervisor

Job Title: Nursing Supervisor – Patient Care & Healthcare Coordination

Company: Manmoth Life Support (OPC) Private Limited

Brand: ML Support – An Easy Life Journey

Job Overview

We are looking for a responsible, compassionate, and patient-focused Nursing Supervisor to join our team at Manmoth Life Support (OPC) Private Limited.

The selected candidate will be responsible for coordinating patient care, maintaining regular communication with patients and their families, understanding and explaining doctors' prescriptions, providing basic healthcare counselling, and ensuring that patients receive the required healthcare services through ML Support.

The role will also involve coordinating diagnostic tests, medicine orders, doctor consultations, and other healthcare services through ML Support's service network. The candidate will be responsible for maintaining accurate patient records, medical documents, prescriptions, reports, and other essential hard-copy and digital documentation.

The ideal candidate should have a nursing or relevant healthcare background, good communication skills, patient-handling experience, and the ability to build strong relationships with patients and their families.

Job Details

- Salary: ₹12,000 – ₹18,000 per month (In-hand)

- Qualification: Graduate / B.Sc. Nursing / GNM or relevant healthcare qualification

- Experience: 6 Months – 2 Years

- Working Days: 6 Days a Week

- Employment Type: Full-time

Key Responsibilities

1. Regular Patient Follow-ups: Maintain regular communication with registered patients and existing members to collect updates about their health conditions, ongoing treatments, and recovery progress.

2. Prescription Understanding & Explanation: Review doctors' prescriptions and explain the prescribed medicines, dosage instructions, diagnostic tests, and follow-up recommendations to patients in simple and understandable language, without independently changing or interpreting medical instructions.

3. Patient Counselling: Counsel patients and their family members regarding recommended healthcare services, follow-up consultations, diagnostic tests, medicine requirements, and available treatment support.

4. Diagnostic Test Coordination: Encourage and assist patients in booking prescribed laboratory tests and diagnostic services through ML Support's associated diagnostic partners.

5. Medicine Coordination: Coordinate medicine requirements and facilitate medicine orders and home delivery through ML Support's medicine delivery service.

6. Doctor Consultation Coordination: Assist patients in scheduling OPD appointments and telemedicine consultations through ML Support's healthcare network.

7. Healthcare Service Promotion: Inform patients about relevant ML Support services and encourage them to use ML Support's service network for eligible healthcare requirements.

8. Membership Conversion: Explain ML Support's annual membership plan of ₹749, including benefits for up to 5 family members, and help convert interested patients and families into paid subscribers.

9. Patient Record Management: Maintain complete patient profiles, medical histories, prescriptions, diagnostic reports, follow-up records, and service details.

10. Hard Copy Documentation: Maintain and organise physical files of patient records, prescriptions, laboratory reports, consultation details, consent forms, and other relevant documents.

11. Digital Record Management: Update patient information, follow-up status, service bookings, medicine orders, and membership details in the company's software or reporting system.

12. Patient Feedback & Service Quality: Collect patient feedback, identify service-related concerns, and coordinate with the relevant departments to resolve complaints.

13. Internal Coordination: Work closely with doctors, nursing staff, telecallers, operations teams, hospitals, and diagnostic partners to ensure smooth patient care coordination.

14. Emergency Escalation: Identify urgent patient concerns and immediately escalate them to the appropriate doctor or emergency medical service.

15. Daily Reporting: Prepare daily patient follow-up reports, service conversion reports, pending case reports, and other operational updates for management.

Job Requirements

- Graduate in Nursing or a relevant healthcare discipline. GNM / B.Sc. Nursing preferred.

- 6 months – 2 years of experience in nursing, hospital operations, patient care, or healthcare coordination.

- Good understanding of medical prescriptions, medicines, diagnostic reports, and basic healthcare terminology.

- Excellent communication and patient counselling skills.

- Ability to communicate fluently in Bengali and Hindi. Basic English is an advantage.

- Good documentation and record-maintenance skills, including physical and digital files.

- Basic computer knowledge and familiarity with MS Excel.

- Ability to coordinate with patients, doctors, hospitals, and diagnostic centres.

- Compassionate, responsible, organised, and patient-focused attitude.

- Ability to handle multiple patient cases and regular follow-ups.

What We Offer

- In-hand salary of ₹12,000 – ₹18,000 per month.

- Professional and supportive working environment.

- Opportunity to work in the growing healthcare support industry.

- Career growth and development opportunities.

- Opportunity to contribute to improving patient access to healthcare services.

Join ML Support and become a part of our mission to make healthcare support easier, more accessible, and more reliable for everyone.

• It is a Full Time Nurse / Compounder job for candidates with 6 months - 2 years of experience.