Nursing Healthcare Assistant

Job Title: Healthcare Service Coordinator

Company: Manmoth Life Support (OPC) Private Limited

Brand: ML Support – An Easy Life Journey

Job Overview

We are looking for a responsible and well-organised Healthcare Service Coordinator to join our team at Manmoth Life Support (OPC) Private Limited.

The selected candidate will be responsible for coordinating healthcare services for patients based on the information and requirements provided by the Telecalling Team.

The role involves arranging OPD appointments at nearby hospitals, booking diagnostic tests at suitable laboratories, coordinating medicine orders and delivery schedules with pharmacies, and ensuring that patients receive the requested services smoothly and on time.

The candidate will act as a coordination link between patients, hospitals, diagnostic laboratories, medicine shops, and the internal ML Support team. Maintaining proper patient records, sharing medical documents with the Nursing Team, and ensuring successful service completion will also be key responsibilities.

Job Details

- Salary: ₹12,000 – ₹18,000 per month (In-hand)

- Qualification: Graduate

- Experience: 6 Months – 1 Year

- Working Days: 6 Days a Week

- Employment Type: Full-time

Key Responsibilities

1. Patient Data Collection: Receive patient details from the Telecalling Team, including Patient ID, Name, Age, Location, Doctor/Specialist Required, Diagnostic Tests, Medicine Requirements, and Prescriptions.

2. OPD Appointment Booking: Identify suitable nearby hospitals based on the patient's location and preferences, contact the hospitals, check doctor availability, and book OPD appointments.

3. Diagnostic Test Booking: Coordinate with nearby diagnostic centres and laboratories to book prescribed tests according to patient convenience, location, availability, and preferred time slots.

4. Medicine Order Coordination: Contact partnered medicine shops or pharmacies, share the medicine requirements based on the patient's prescription, confirm medicine availability, and arrange delivery.

5. Delivery Time Confirmation: Confirm medicine delivery schedules with pharmacies and communicate the expected delivery time to patients.

6. Hospital Coordination: Maintain regular communication with associated hospitals to confirm appointments, doctor availability, consultation timings, and booking status.

7. Laboratory Coordination: Coordinate with diagnostic centres regarding test availability, appointment schedules, sample collection, and report delivery timelines.

8. Patient Communication: Inform patients about confirmed OPD appointments, diagnostic test schedules, medicine delivery timings, and other relevant service details.

9. Service Completion Follow-up: Contact patients after the scheduled service to confirm whether they successfully received their OPD consultation, completed their diagnostic tests, or received their medicines.

10. Issue Resolution: Coordinate with the concerned hospital, laboratory, or pharmacy if a booking is cancelled, delayed, or unsuccessful, and arrange suitable alternatives in consultation with the patient.

11. Nursing Team Coordination: Share patients' OPD prescriptions, diagnostic reports, and relevant medical documents with the Nursing Team for further patient follow-up and healthcare coordination, with appropriate patient consent.

12. Hard Copy Documentation: Maintain organised physical files for every patient, including patient details, prescriptions, OPD booking confirmations, diagnostic test bookings, medicine orders, delivery details, and service completion records.

13. Digital Record Management: Update Patient IDs, booking status, service details, partner information, follow-up updates, and pending requests in the company's software or reporting system.

14. Daily Reporting: Prepare daily reports covering completed bookings, pending appointments, medicine deliveries, diagnostic services, unsuccessful requests, and patient follow-up status.

Job Requirements

- Minimum qualification: Graduate.

- 6 months – 1 year of experience in healthcare coordination, hospital operations, customer service, or service booking preferred.

- Good communication and coordination skills in Bengali and Hindi. Basic English is an advantage.

- Basic understanding of hospital OPD services, diagnostic tests, and medical prescriptions.

- Good knowledge of MS Excel, computer operations, and digital record management.

- Ability to communicate professionally with hospitals, laboratories, pharmacies, and patients.

- Strong organisational skills and attention to detail.

- Ability to manage multiple bookings and follow-ups simultaneously.

- Responsible, patient-focused, and problem-solving attitude.

What We Offer

- In-hand salary of ₹12,000 – ₹18,000 per month.

- Professional and supportive working environment.

- Career growth opportunities.

- Opportunity to work with a growing healthcare support organisation.

Join ML Support – An Easy Life Journey and become a part of our mission to make healthcare services easier and more accessible for everyone.

• It is a Full Time Nurse / Compounder job for candidates with 6 months - 1 years of experience.