Service engineer

Responsibilities:

1. Customer Interaction:

Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.

o Communicate with customers and vendors to understand their service requirements and provide appropriate solutions. o Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction. o Educate customers on maintenance schedules, warranty details, and service options available

. 2. Technical Support:

o Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting. o Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively. o Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems. o Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting: o Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required. o Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement. o Prepare service quotations, invoices, and other documentation on Autorox as required.

4. Training and Development: o Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance: o Ensure compliance with manufacturer's standards, service protocols, and safety regulations. o Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management: o Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing. o Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration: o Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes. o Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications: • Educational Background (Mandatory): 3 years of full time Diploma or 4 years of Bachelor’s degree in Mechanical Engineering/Automobile Engineering, from recognized institute.

• Minimum experience: Minimum 2-3 years of work experience in a service advisor or service engineer role with any brand ( Note : Candidate specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands will be given priority)

. • Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams. • Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality.

• Personality: Good looking, confident, neat, well-groomed, polished and customer appropriate appearance (Note: Height 5.9 Feet tall will be given a priority).

• Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

• Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.

• Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines

. • Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.

• Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.

• Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Benefits: Monthly salary incrementation from starting month based on performance.

• It is a Full Time Mechanic job for candidates with 2 - 3 years of experience.