Service engineer

Responsibilities:

1. Customer Interaction:

   • Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.

   • Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.

   • Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.

   • Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:

   Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.

3. Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.

4. Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.

5. Going for test drive on both with technician before work & with customer at the car delivery time.

6. Documentation and Reporting:

   • Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.

   • Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.

   • Prepare service quotations, invoices, and other documentation on Autorox as required.

7. Training and Development:

   • Stay updated on the latest technological advancements in automotive systems and repair techniques.

   • Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.

   • Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality.

   • Personality: Good looking, confident, neat, well-groomed, polished and customer-appropriate appearance, Height 5.8 Feet tall.

   • Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

   • Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.

   • Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.

   • Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.

   • Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.

   Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

   Benefits: Monthly salary incrementation from starting month based on performance.
   
   
   

• It is a Full Time Mechanic job for candidates with 6 months - 2 years of experience.