Order Processing

Job Summary

Skinaa is seeking a detail-oriented and organized Order Processing Executive to manage customer orders, coordinate with inventory and logistics teams, and ensure timely delivery of skincare products and clinic-related services. The ideal candidate will maintain accurate order records, resolve customer queries, and support seamless order fulfillment operations.

Key Responsibilities

• Receive, verify, and process customer orders from website and marketplaces etc.

• Ensure order details, payment status, customer information, and shipping addresses are accurate.

• Coordinate with warehouse, inventory, and logistics teams for timely order dispatch and delivery.

• Track order status and provide updates to customers when required.

• Handle order modifications, cancellations, returns, exchanges, and refund requests as per company policies.

• Maintain daily records of processed orders and prepare operational reports.

• Resolve customer concerns related to orders, deliveries, and product availability.

• Monitor inventory levels and coordinate with relevant departments to prevent stock shortages.

• Ensure compliance with company SOPs and quality standards during order processing.

• Collaborate with customer support, sales, and e-commerce teams to improve customer satisfaction.
  

Required Qualifications

• Bachelor's degree in Commerce, Business Administration, or a related field.

• 1–3 years of experience in order processing, customer service, e-commerce operations, or administration.

• Proficiency in MS Excel, Google Sheets, and order management systems.

• Strong communication and coordination skills.

• Excellent attention to detail and organizational abilities.
  

Preferred Skills

• Experience with e-commerce platforms such as Shopify, Amazon, Flipkart, Myntra etc.

• Knowledge of inventory management and logistics processes.

• Ability to multitask and work under deadlines.

• Problem-solving and customer-handling skills.
  

Key Performance Indicators (KPIs)

• Order processing accuracy.

• Order fulfillment turnaround time.

• Customer satisfaction score.

• Return and cancellation management efficiency.

• Daily order processing targets.

• It is a Full Time Marketing job for candidates with 1 - 3 years of experience.