Contact customers via phone, email, and field visits (if applicable) to collect pending payments.
Follow up on overdue accounts and ensure timely recovery within assigned targets.
Maintain detailed documentation of interactions and collection status in the system.
Negotiate and agree on payment plans while maintaining a professional and customer-friendly approach.
Identify reasons for non-payment and provide appropriate solutions or escalation.
Coordinate with internal teams such as sales, finance, and customer support to resolve disputes.
Track daily/weekly/monthly collection performance and report progress to the supervisor.
Ensure compliance with regulatory guidelines and company policies during all collection activities.
Handle customer queries related to outstanding dues or billing discrepancies.
Recommend accounts for legal action or write-off as per company policy (if required).