Service engineer

Service and Commissioning Engineer Job Description Summary: Service engineers are responsible for the installation & commissioning along with maintenance and correction of machineries that have been sold. They offer on-site corrective and preventive maintenance as well as other after-sales technical support solutions. They are also responsible for the pre sales activities like site measurements, positioning of the machine is existing layout, etc. Service engineers are often the ones who interact with customers to provide information and procedures to address the inquiries, concerns and requests to our products and services. Duties: Typical work duties of a service engineer include: responds to customer complaints; trouble shoots, evaluates and resolves problems of the customer both on site and off site; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and functions. Education and Experience: An associate degree (Diploma or BE in Agrl. Engg/Mechanical) as a technical is the minimum requirement for a service engineer. Minimum one year experience in the service field is preferred. Knowledge in customer service principles and practices are essential as well as some administrative procedures. Knowledge and Skills Requirements: Excellent analytical and problem-solving skills must be possessed by all service engineers. He must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have effect on the products. They must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management. Working Conditions: Service engineers work outside of the company premises and must be able to work without any direct supervision. Regular travel is frequent for service engineers as most of the duties needs direct visit to the client’s site. Travel abroad is also possible with companies with international customers. During breakdown services, the service engineer needs to work overtime to make the machine up and running to fulfil the customer requirement. Salary: The average annual salary of a service engineer is Rs. 180,000/- but which may increase with experience and educational credentials. Salary: 12000 – 20000 Depending on the Experience (Travel Policy applicable for the Business travel and separate allowance will be provided)

• It is a Full Time Manufacturing job for candidates with 1 - 3 years of experience.